CAREER

FRONT DESK

FRONT DESK POSITION

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

Front Desk Representative duties and responsibilities
  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers’ questions and address their complaints
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail
  • Check, sort and forward emails
  • Monitor office supplies
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • And additional task assigned by management
Front Desk Representative requirements and qualifications
  • Experience as Front Desk Representative or similar role
  • Hands on experience with office machines (for example fax, printer etc.)
  • In-depth knowledge of office management and bookkeeping
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-oriented mindset
  • High School SPM; any additional diploma will be considered as advantage

HOUSEKEEPING

HOUSEKEEPING POSITION

The highest performing job ads introduce prospective housekeepers to their hotel with a few sentences emphasizing their company culture and working environment. Take advantage of this opportunity to set your opportunity apart from competing listings and describe what you bring to the table for new hires.

Hotel Housekeeper Job Responsibilities
  • Performs cleaning duties in all guest areas and back of house.
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
  • Making beds and changing linens
  • Washing windows
  • Vacuuming and cleaning carpets and rugs
  • Sweeping/vacuuming, polishing, and mopping hard floors
  • Sorting, washing, loading, and unloading laundry
  • Using any cleaning equipment such as vacuums, mops, and other cleaning tools
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies
  • Cleaning mirrors and other glass surfaces
  • Emptying trash receptacles and disposing of waste
  • Tidying up rooms
  • Monitoring cleaning supplies and ordering more as needed
  • Reporting any necessary maintenance items repairs or replacements
  • Consistently offers professional, friendly, and engaging service.
  • Ensures housekeeping departmental standards are followed.
  • Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
  • Follows departmental policies and procedures.
  • Follows all safety and sanitation policies
  • Assists other departments when needed to ensure optimum service to guests.
  • Performs additional duties as needed.
Hotel Housekeeper Qualifications / Skills
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • High school PMR/SPM
  • Previous housekeeping experience a plus
  • Familiarity cleaning chemical equipment preferred